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Customer Care

Our passion for customer care drives everything we do at Somm Zero. We strive to provide exceptional service whether you visit our store or shop online. Our team of experts is always available to guide you through our wide selection of non-alcoholic beverages, from classics to new and innovative flavors. We want to make sure you find the perfect drink for your taste and occasion, so don't hesitate to reach out for assistance or recommendations.

Privacy & Safety



Welcome to (the “Site”), the official website for SOMM Zero (the “Company,” “we” or “us”).


The term “you” refers to the user or viewer of the Site. This Privacy Policy applies to all users of the Site; please read it carefully before using the Site. By using the Site, you consent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.


Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  


All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.




1.1 We collect your Personal Information to provide you with the best service possible. “Personal Information” may include your name, age, home address, phone number, email address. We may collect your Personal Information from any data you input through your use of the Site, or any information you send us via correspondence such as telephone, email, mail, or fax.


1.2 We will only collect Personal Information in order to: verify identity; identify your preferences; open and manage an account; ensure you receive a high standard of service; meet regulatory requirements; or any other legal reasons as applied to your use of the Site.


1.3 There may be an occasion where we may ask for demographic information such as gender or age, but if you choose not to provide such data and information, you may still use the Site, but you may not be able to use those services where demographic information may be required.


1.4 If you would like to correct inaccuracies in your Personal Information that has been collected by the Company, please contact us and we will make every effort to honor your request in a timely manner. Please note, to protect your privacy, we will need to verify your identity before changing, deleting, or otherwise modifying your personal information.




2.1 We will not use or disclose your Personal Information to anyone except as described in this Privacy Policy.


2.2 Except as specified below, we will obtain your express or implied consent to collect, use or disclose your Personal Information. You can provide consent orally, in writing, electronically or through an authorized representative.


2.3 You provide us with implied consent where our purpose for collecting, using or disclosing your Personal Information would be considered obvious or reasonable in the circumstances. Your consent may also be implied where you have received notice and a reasonable opportunity to opt-out of having your Personal Information used, and you have not provided us with notice of your opting-out, including but not limited to use for mail-outs, marketing or fundraising.


2.4 We may collect, use or disclose your Personal Information without your consent in the following circumstances: when permitted or required by law; in an emergency that threatens an individual's life, health, or personal security; when the Personal Information is available from a public source; when we require legal advice from a lawyer; for the purposes of collecting a debt or protection from fraud; or other legally established reasons.


2.5 We will not sell your Personal Information to other parties without your explicit or implied consent. We retain your Personal Information for the time necessary to fulfill the identified purposes or a legal or business purpose.




3.1 We are committed to ensuring the security of your Personal Information and may use passwords, encryption, firewalls, restricted employee access or other methods, in our discretion. We will use appropriate security measures when destroying your Personal Information such as shredding documents or deleting electronically stored information, in our discretion.


3.2 While we strive to use commercially acceptable means to protect your personal information, you acknowledge and agree that no method of transmission over the Internet, or method of electronic storage is 100% secure. We make no guarantee as to the absolute security of your Personal Information.




4.1 We may use cookies to collect information. You may instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, you may not be able to use or access certain pages or services of the Site. If you do not instruct your browser to refuse all cookies or to indicate when a cookie is being sent, your consent to our use of your personal information may be implied.




5.1 We may employ third party companies and individuals to perform Site-related services on our behalf, or to assist us in analyzing the Site’s use. Such third party companies may have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.




6.1 Our Site may contain links to other sites that are not operated by the Company or its subsidiaries or affiliates. We strongly advise you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.




7.1 If you are a parent or guardian and you are aware that your minor child has provided us with personal information, please contact us. If we become aware that we have collected personal information from minors without verification of parental consent, we take steps to remove that information from our servers.




8.1 You may unsubscribe to our e-newsletters or updates at any time through the unsubscribe link at the footer of all email communications.


8.2 We manage email lists through a list management system. Unsubscribing from one list managed by us will not necessarily remove you from all publication email lists. If you have questions or are experiencing problems unsubscribing, please contact us at




9.1 The Site may include pages or applications that are publicly available, such as message boards. Please remember that any information that is disclosed in these areas becomes public information, and you should exercise caution when deciding to disclose your personal information. If you have any concerns regarding the information on our public forums, we encourage you to contact us through our contact page or email us at




10.1 We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


10.2 If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our Site.




11.1 If you have any questions about this Privacy Policy, please contact us through our contact page or email us at

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